Over the past several years at Walmart, I’ve been a Principal Product Designer, driving meaningful impact across internal tools and customer-facing experiences. In this role, I’ve balanced design leadership, hands-on execution, and cross-functional collaboration to deliver strategic and user-centered solutions.

Report an Issue

Problem: Associates were relying on managers to report issues, creating more work and stress for store leads 

Solution: We designed an efficient and intuitive tool with reduced steps and text fields that the associate has to input.

I began the redesign by conducting stakeholder and user interviews to investigate the problem. We knew that associates were, in most cases, not using the tool to report issues and relied on team leads and managers to do so. 

You can imagine how arduous this was and how it created more work for team leads. We found out that the process involved many fields that needed text input. We designed a workflow that reduced the number of steps and displayed the appropriate fields based on the associate's input.

Technician App Redesign

Problem: The app was outdated and unintuitive, so technicians had difficulty interacting with it.

Solution: We designed an intuitive companion tool that saved the technician time during admin tasks and included reference material and videos to aid the technician.

I then led the end-to-end redesign of a technician-facing app—reimagining it as a smart, supportive companion from onboarding through long-term use. This redesign improved field efficiency, introduced scalable design patterns, and fostered stronger engagement among technicians.

Case study available upon request

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